Voila la réponse du support :
The desertion and report systems are meant to prevent players from leaving matches but they also affect players who get frequent disconnections or crashes.
Unfortunately, I am unable to remove your suspension. However, I will gladly help you troubleshoot this issue.
Please manually install the pre-reqs. You can do this by opening the "Hi-Rez Diagnostics and Support utility".
Please right-click on your "Hi-Rez Diagnostics and Support" icon and run it as administrator.
In the new window, select Smite from the 'Installed Games' list and click the button that says 'rerun prereqs' that appears below the list.
After that, please try running the game as an admin.
If that does not work, please provide the following to help me troubleshoot your issue
1. Launch.Log file -- this should be in the directory C:\Users\USERNAME\Documents\My Games\Smite\BattleGame\Logs
2. Screenshots and/or details of any errors.
3. DXDIAG report -- Select "Start | Run" from the Windows start menu and run "dxdiag". This should load the DirectX Diagnostic Tool. Then choose "Save All Information", save the file to a location on your harddrive and then attach that with your reply
Thank you.
HiRezJulien
Hi-Rez Studios Customer Support
si ça peut aider certain