2000h d'attente d'une réponse du Support (oui 2000h) pour avoir comme réponse:
Hello Alexis,
Thank you for contacting EA regarding your VIP Items not being received.
I sincerely apologize for the delay in my response. It appears that you have a few cases open with us regarding this same issue.
To prevent confusing and duplicate efforts, I will be closing this case and working on your issue through case# 07145206.
Please do not respond to this case.
Thank you for your time and patience,
Savannah B
Origin Specialist
Electronic Arts