j'ai envoié un courrier il m'ont répondu ceci:
Hello.
Thank you for your email. I regret being unable to respond in French.
We are sorry that you are having issues with the use of your software. The most efficient way for us to assist is to have you produce an analysis file for evaluation. In order to generate this analysis file, please do the following:
1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.
2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).
3) With your mouse, right-click on the application's desktop shortcut, or the actual application's executable file in the installation folder, and a menu will appear.
4) Choose 'Launch Analysis' from the menu.
5) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.
6) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it at the root of your hard drive (usually C:). When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process.To locate it go to 'My Computer' and open your hard drive (usually C:).
Note: Vista users see further instructions below.
7) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.
Vista Users:
Follow the steps outlined above through step 6. Using Vista the filed will be stored in the following path: 'C:\Users\?YOUR USER?\AppData\Local\Temp\AnalysisLog.sr0'. If by chance this folder is hidden, you may have to display hidden folders. To do so, please follow these steps:
1. Go to 'Start' and left-click on 'Control Panel'.
2. Left-click on 'Appearance and Personalization'. Then select 'Folder Options'.
3. Now select the 'View' tab, then select 'Show hidden files and folders'. You should now have access to the folder.
If you do not see the 'Launch Analysis' option available in the menu after you re-start your computer, you can generate it using the command line. Please follow these steps:
1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.
2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).
3) With your mouse, right-click on the application's desktop shortcut and a menu will appear.
4) Choose 'Properties', then highlight and copy everything in the 'Target' window.
5) Click 'Start' from your toolbar, then click 'Run'. Next type 'cmd' in the text box and press 'Enter'. A 'DOS' window will appear.
6) Type 'cd\' (without quotes) and press 'Enter' to get to the root of your hard drive (you may have to type 'cd ..' several times to get to C:\).
7) With your mouse, right-click in the 'DOS' window and choose 'Paste'.
8) Press the Spacebar on your keyboard once and add the text '/secuexp'. Then press 'Enter'.
9) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.
10) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it at the root of your hard drive (usually C:). When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process.To locate it go to 'My Computer' and open your hard drive (usually C:).
Note: Vista users see notes above.
11) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.
When we receive the analysis file, we will evaluate your issue and respond with a resolution.
Feel free to let us know if you have any further questions.
Best regards,
et ya pas un moyen de contacter l'agence pour qu'il nous sorte un patch?