Salut l'élite.
J'ai besoin d'un aide constructif. J'ai commandé il y a maintenant deux mois un tel sur GEARBEST. J'ai payé par carte bancaire, sans assurance. je devais le recevoir entre 14-23 jours ouvrés. je n'ai bien évidemment comme vous vous en doutez, jamais recu le tel. Je sais j'ai été con de commander la dessus, vous pouvez lacher une petite insulte je le prendrais pas mal.
besoin d'avis sur ce que je peux entreprendre pour esperer un remboursement supérieur voir intégral. Donc conseil pour les Kheys : ne commander pas sur Gearbest.
Voici leur réponse :

"We apologize for this delay and sincerely regret to hear that you have not received your order.

After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

However, as you are a valuable customer, we are willing to help you the best way we possibly can.

Here are the best solutions we can offer you in this situation:

1) Resend the item upon repaying 180 USD of the order value.

In this case we will send you an invoice to submit the payment of 180 USD via PayPal.

Please confirm your exact shipping address in this format:

Consignee Name:

Detailed Address:

City:

State (Province):

Postal Code:

Country:

Phone Number:

2) Partial refund to your Wallet as store credit.

We can refund 180 USD as a gesture of good will to your Wallet.

You can use both your Wallet and points to purchase your future products.

Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111

3) Partial refund to your original payment account.

In this case, we can refund 180 USD to your original payment account.

Kindly let us know your decision.

Once again we apologize for any inconvenience caused. "

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ba ta voulus gagner des sous en commandant la bas , tu as perdus

en France le vendeur est responsable du transport et il est dans l'obligation de te rembourser integralement ou de te renvoyer le produit si tu ne l'as pas reçu .

Si t'as payé par PayPal go litige ?:(