System Information (local)
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computer name:
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: HP G72 Notebook PC , Hewlett-Packard, 143A
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4083007488 total
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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Thu 16/07/2015 15:56:39 GMT your computer crashed
crash dump file: C:\Windows\Minidump\071615-37814-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D134)
Bugcheck code: 0x116 (0xFFFFFA8007643010, 0xFFFFF88007406C58, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Google query: Microsoft Corporation VIDEO_TDR_ERROR
On Thu 16/07/2015 15:56:39 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA8007643010, 0xFFFFF88007406C58, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Google query: Microsoft Corporation VIDEO_TDR_ERROR
On Sat 06/06/2015 14:30:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060615-37549-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D134)
Bugcheck code: 0x116 (0xFFFFFA800AA264E0, 0xFFFFF88007666C58, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Google query: Microsoft Corporation VIDEO_TDR_ERROR
Conclusion
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3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
