From our official website, go to SHOP REDEEM CODE and enter your Coupon Code to claim the rewards, which can be found under MY PAGE WEB STORAGE.

For Steam players, go to your in-game ESC menu ADVENTURER SUPPORT USE COUPON, then enter your code. After you've entered your code, go to ESC menu COMMUNITY REDEEM to send the rewards to your in-game mail.

Please note, in order to claim the drop rewards, you'll need at least 1 character created on your account.

Android:

Launch Black Desert Mobile and tap the Gift icon. Open the options menu using the upper right corner button (three lines icon)
Tap the 'Settings' button in the lower right corner.
Find the 'Redeem Coupon' button and tap it.
Enter your coupon code and tap 'Redeem Coupon'.

iOS :

Go to the official Black Desert Mobile iOS Coupon Redeem Page
Select the region that you're playing on.
Enter your in-game Family Name and select your region.
Enter your coupon code and click 'Redeem Coupon'.
*Gifts will be sent instantly to your in-game mailbox.