Ecoute le mieux c'est que tu considères ton comptes cryptos perdu. C'est la meilleure choses à faire.
T'as pas le clé privée. Not your key, not your coin. En décidant de confier ta cryptomonnaie a un exchange, et bien tu prends ce genre de risque. Comme une banque ou un exchange classique, un exchange de cryptomonnaies peut geler ton compte pour x ou y raison.
Ne jamais stocker ces coins sur un exchange. On sait jamais, il peut y avoir tout sorte de dysfonctionnement. Même chez Binance.
Si tu veux vraiment récupérer tes coins, la seule solution c est de porter plainte. Coinbase est une plateforme ultra régulé surtout depuis son entrée en bourse. Le mieux c'est de voir ça avec un avocat .
Je pense que ça peut t'aider si tu veux porter plainte contre Coinbase. Je te conseille de préparer un dossier solide pour prouver la provenance de tes fonds. Historique des transactions, factures des achats de cryptomonnaies, etc ...
- Que choisir - Arnaque au bitcoin et aux cryptomonnaies
Comment porter plainte
https://www.quechoisir.org/lettre-type-arnaque-au-bitcoin-et-aux-cryptomonnaies-comment-porter-plainte-n68071
- 115 plaintes de clients mécontents de Coinbase déposées à la SEC
https://journalducoin.com/regulation/actualites-regulation/115-plaintes-de-clients-mecontents-de-coinbase-deposees-a-la-sec
- Coinbase condamné à une amende de 6,5 millions de dollars pour avoir gonflé ses volumes de transaction
https://www.usine-digitale.fr/editorial/coinbase-condamne-a-une-amende-de-6-5-millions-de-dollars-pour-avoir-gonfle-ses-volumes-de-transactions.N1073794
- AMF - « Crypto-monnaies » (Bitcoin, etc.) : attention aux arnaques !
https://www.amf-france.org/fr/espace-epargnants/proteger-son-epargne/crypto-actifs-bitcoin-etc/crypto-monnaies-bitcoin-etc-attention-aux-arnaques
- Les demandes de médiation de l'AMF liées à des placements en Bitcoin frauduleux ont crû soudainement en 2018. Des particuliers ont perdu en moyenne près de 25.000 euros
https://www.amf-france.org/fr/espace-epargnants/proteger-son-epargne/crypto-actifs-bitcoin-etc/crypto-monnaies-bitcoin-etc-attention-aux-arnaques
Coinbase
User Agreement
4.13 Financial Services and Pensions Ombudsman. If you have a complaint relating to the E-Money Services provided to you by Coinbase Ireland, and that complaint cannot be resolved through the dispute process set out in Section 10.3, you may then be able to take unresolved complaints to the Financial Services and Pensions Ombudsman ("FSPO"). You agree that you will not raise a complaint with the FSPO until the dispute process set out in Section 10.3 has been completed. You can find further information about the FSPO and the types of complainants eligible to submit matters to the FSPO using the following details:
Address: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02VH29, Ireland
Telephone: +353 1 567 7000
Email: info@fspo.ie
Website: https://www.fspo.ie
Je pense que tu peux aussi porter plainte en France et te renseigner auprès de l'AMF. Tu peux aussi contacter un avocat ou faire appel à des associations de consommateurs. Préviens Coinbase que tu envisages de porter plainte en France et que tu feras appel au Financial Services and Pensions Ombudsman. Tu leur indique que tu as contacté l'AMF pour les avertir et que si il propose des services pour le marché français, ils doivent s'enregistrer auprès de l'AMF (PSAN).
Assistance Coinbase en France
https://www.coinbase.com/fr/places/france
Obtenir un enregistrement / un agrément PSAN
https://www.amf-france.org/fr/espace-professionnels/fintech/mes-relations-avec-lamf/obtenir-un-enregistrement-un-agrement-psan
La procédure avant de porter plainte contre Coinbase :
Coinbase
User agrement
10. CUSTOMER FEEDBACK, QUERIES, COMPLAINTS, AND DISPUTE RESOLUTION
10.1 Contact Coinbase. If you have any feedback, questions, or complaints, contact us via our ‘Customer Support’ webpage at https://help.coinbase.com. When you contact us please provide us with your name, email address, and any other information that we may need to identify you, your Coinbase Account, and the transaction on which you have feedback, questions, or complaints.
10.2 Complaints. If you have a dispute with Coinbase, you agree to contact our support team in the first instance to attempt to resolve such dispute. If we cannot resolve the dispute through our support team, you and we agree to use the complaints process set out in this Section 10.2. You agree to use this process before commencing any action as set out in Section 10.4. If you do not follow the procedures set out in this Section 10.2 before pursuing action under Section 10.4, we shall have the right to ask the relevant court/authority to dismiss your action/application unless and until you complete the following steps:
In the event of a complaint which has not been resolved through your contact with Coinbase Support, please use our complaint form to set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. The complaint form can be found on the Coinbase support pages, help.coinbase.com or can be requested from Coinbase Customer Support. We will acknowledge receipt of your complaint form after you submit it. A customer complaints officer (an "Officer") will consider your complaint. The Officer will consider your complaint without prejudice based on the information you have provided, and any information provided by Coinbase.
Within 15 business days of our receipt of your complaint the Officer will address all points raised in your complaint by sending you an email ("Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the way your requested; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. In certain circumstances, if the Officer is unable to respond to your complaint within 15 business days, the Officer will (unless prohibited by applicable law) send you a holding reply indicating the reasons for a delay in answering your complaint and specifying the deadline by which the Officer will respond to your complaint (which will be no later than 35 business days from our receipt of your complaint).
Any offer of resolution made to you will only become binding on us if accepted by you. An offer of resolution will not constitute any admission by us of any wrongdoing or liability regarding the subject matter of the complaint.
10.3 If we have not been able to resolve your complaint via the complaint process set out in Section 10.2 above, you may escalate your complaint via the dispute processes set out in Sections 10.4(A) to 10.4(B) below as applicable to you.
10.4 Both you and we agree that we shall not commence any of the dispute processes set out at Sections 10.4(A) to 10.4(B) below in relation to the whole or part of your complaint until the complaint process set out in Section 10.2 has been completed, although nothing in Section 10.2 or in this Section 10.4 shall be construed as preventing either party from seeking conservatory or similar interim relief in any court of competent jurisdiction:
(A) E-Money Services. If your complaint relates to any E-Money Services, you may be entitled to take that complaint to the FSPO as further described in Section 4.13.
(B) For complaints or disputes arising out of or in connection with this Agreement or the provision of Coinbase Services, the Coinbase Platform or the Site, that cannot be resolved via the complaint process set out in Section 10.2 above, you submit to the non-exclusive jurisdiction of the courts of Ireland without prejudice to any mandatory rights available to consumers (being individuals not engaged in conduct related to their trade, business or profession, “Consumers”) to commence proceedings against Coinbase before the courts of the jurisdiction in which they are domiciled.
Attention, plus il y aura des plaintes dans le domaine des cryptomonnaies, plus les autorités auront la légitimité de réguler, de mettre des exchanges sur liste noir comme crypto.com. de toute façon, pour un état et pour un politicien, c est plus rentable de tout contrôler et de tout réguler. Si il y a une plainte pour des cas de ton genre, les autorités pourront facilement gérer ce genre de situation car l'état connaît qui est qui et sait ce qu'il se passe.
