Hi,
We are sorry to inconvenience you.
You said the meizu phone had some problem.
Returning DOA (Dead On Arrival) product. Any malfunctioning product on arrival (excluding cases of reckless handling of the product) within 7 days after receiving is eligible for a replacement and you need to provide us with proof as below: Photos of the original package with the front and back sides and photos/videos showing the problem. Please make sure the item is in re-sale condition without any wear and tear otherwise we can only offer to repair and not replace.
We can replace a new one to you if your phone meet the require.
What's your opinion?
Best wish for you
Belle
Traduction s'il vous plait, je comprends pas tout. 