Bonjour, j'ai commandé le 25 May un jeu chez eux, il n'est toujours pas là, j'ai envoyé un email pour leurs dire il est ou, il me réponde ça :

Dear xxxxxx

We are writing to let you know that we have been unable to take payment for the order below:

xxxxxx - Battlefield 3

When attempting to process your credit/debit card it was declined by your bank. We would ask you to check all of your card details carefully.

Your bank will decline payment if the card number, expiry date or start date is not an exact match with their information. If you have attempted payment with a Maestro card, please check the issue number as well.

To view your credit card details, please sign in to your account.

If your details are correct, your bank may have declined your card as part of a random security check. In this instance, we recommend that you contact your bank to approve payment.

As soon as payment has been approved, we will dispatch your order; there is no need to re-order. Please be aware that the estimated delivery date may be affected if we cannot successfully process payment before 5pm on the day of ordering.

If you have ordered from a PlayTrade seller, your purchase will be cancelled because we cannot reserve orders from third-party sellers. You may want to re-order when your card details have been approved.

We're sorry for the inconvenience this will have caused. If you have any questions or concerns, please contact our customer service department on 0845 800 1020 (UK only) or +44(0)1534 877 595 (outside UK) so we can assist you further.

Kind Regards

Play.com

Donc je suppose, que mes cordonnées bancaire ne sont pas bonne vu que je l'ai avait changé ( une fois le payement effectué ) dernièrement j'ai remis les bonnes cordonnées.. donc j'attends ..