Bonjour, j'ai commandé Halo 4 et Bo 1 sur zavvi le 04/01, j'ai reçu Halo 4 mais pas Black Ops, je leurs envoi un mail ils me répondent ça :
"
Thank you for getting in touch to let us know your order hasn't arrived.
I would have expected it to have been delivered to you by now. I'm really sorry to hear you haven't received this.
So that I can have this resolved quickly for you I need to investigate this further. To help me do this please can you print and sign a 'Non-Receipt Of Goods' disclaimer form. To obtain this simply enter the link below into your web address bar and follow the instructions given.
http://www.zavvi.com/common/docs/DOR.pdf
When you have completed this please return it to the following address:
Zavvi.com
Meridian House
Gadbrook Park
Gadbrook Way
Northwich
Cheshire
CW9 7RA
Alternatively you can fax this to us on 0845 862 1118 or you can e-mail it to us at enquiries@zavvi.com
I'm more than happy to arrange a replacement for you as soon as your 'Non-Receipt Of Goods' disclaimer form is returned. You will receive an email to let you know your replacement has been actioned for you.
If there's anything else we can do please don't hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Matt
Zavvi.com Customer Service Team"
