CUSTOMER SUPPORT
A) System Requirements
B) Installation Procedures
C) Known Issues
D) Customer Service, Support, and Sales
E) Technical Support
F) Sierra Warranty and Legal Information
A) SYSTEM REQUIRMENTS
Minimum:
Pentium III 500 MHz
96 MB RAM
16 MB Video Card
500 MB HD Space
Win-Compatible Sound Card
Mouse, Keyboard
Preferred:
Pentium III 800 MHz
128 MB RAM
32+ MB Video Card
WIN 98/ME/2000/XP
B) INSTALLATION PROCEDURES
Insert the Counter-Strike: Condition Zero Disc #1 into your CD-ROM drive. If your CD-ROM drive´s Auto-Play feature is enabled, select " Install Counter-Strike: Condition Zero" from the menu and follow the instructions. If Auto-Play is not enabled, double-click on the " My Computer" icon on your desktop, and then double-click on your CD-ROM drive icon to begin the installation. Follow the installation instructions. If Counter-Strike: Condition Zero does not begin installing immediately, right click on the CD-ROM drive icon, choose " Explore" from the pull-down menu, and then double click on " setup.exe" to launch the installation.
C) KNOWN ISSUES
Issue: Error Message while changing back and forth between video rendering modes in the Options menu.
Action: Run Condition Zero in OpenGL mode.
Issue: Graphical issues on Downed Pilot ( Deleted Scenes) mission when switching from D3D to OpenGL.
Action: Load Downed Pilot Deleted Scene mission with OpenGL.
Issue: Graphical issues when alt-tabbing out of Condition Zero in D3D.
Action: Run Condition Zero in OpenGL mode.
Issue: Cannot delete Condition Zero saved games.
Action: You can manually delete saved games by removing them from the \SAVE folder.
Issue: Changing resolution in-game kicks player out of multiplayer game.
Action: Set resolution prior to joining multiplayer games.
Issue: Binding ~ key will result in loss of console access.
Action: Do not bind a command to the ~ key.
Issue: Cannot use right handed weapons in Software mode.
Action: Right handed weapon models are not supported in Software mode.
Issue: No Condition Zero icon was placed on desktop.
Action: Run Condition Zero through Windows start menu.
Issue: Graphical issues when running in D3D.
Action: Run Condition Zero in OpenGL mode.
D) CUSTOMER SERVICE, SUPPORT, AND SALES
United States
U.S.A. Sales Phone: ( 800) 757-7707 or ( 310) 649-8008
Hours: Monday-Friday 8 AM to 4:30 PM PST
International Sales: ( 310) 649-8008
Hours: Monday-Friday 8 AM to 4:30 PM PST
Fax: ( 310) 258-0744
Sierra Entertainment, Inc.
Customer Support
4247 South Minnewawa Avenue
Fresno, CA 93725
Phone: ( 800) 757-7707 or ( 310) 649-8008
Fax: ( 310) 258-0744
http://www.sierra.com/
On-Line Sales
Internet USA: http://www.sierra.com/
E) TECHNICAL SUPPORT
North America
Sierra Entertainment offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call ( 310) 649-8033, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write or fax us with your questions, or contact us via our Web site - http://support.vugames.com/
Sierra Entertainment
Technical Support
4247 South Minnewawa Avenue
Fresno, CA 93725
Main: ( 310) 649-8033
Monday-Friday, 8:00 A.M. - 4:45 P.M. PST
Fax: ( 310) 258-0755
http://support.vugames.com/
F) SIERRA WARRANTY AND LEGAL INFORMATION
You are entitled to use this product for your own use, but may not copy, reproduce, translate, publicly perform, display, or reduce to any electronic medium or machine- readable form, reproductions of the software or manual to other parties in any way, nor sell, rent or lease the product to others without prior written permission of Sierra. You may use one copy of the product on a single computer. YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE THAN ONE COMPUTER AT THE SAME TIME.
UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL PERFORM AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING, DESCRIPTION, OR REPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR, AGENT, OR EMPLOYEE, SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF THIS WARRANTY.
IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY SHALL BE LIMITED TO THE NINETY ( 90) DAY DURATION OF THIS LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE OR LIABLE FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA´S LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Disk and/or Manual Replacement:
Product Returns*:
Vivendi Universal Interactive Publishing International
Sierra Warranty Returns
4247 South Minnewawa Ave.
Fresno, CA 93725
- Returns to this address valid in North America only.
Vivendi Universal Interactive Publishing International
Sierra CD/Doco Replacement
4247 South Minnewawa Ave.
Fresno, CA 93725
NOTE: To replace your CD(s) please send only the damaged CD and a copy of your dated receipt, if less then 90 days. After 90 days please include a $10.00 handling fee ( $15.00 handling fee for console media returns) along with the CD(s). For Documentation replacement, please include a $5.00 handling fee and a photocopy ONLY of either your disk or CD. Please include a letter explaining the problems you are experiencing in order for us to determine how we may best resolve them. Payment should be made at the time of your request. Sorry, no credit cards.
Copyright ( c)2003 Sierra Entertainment, Inc.
( c)1998-2003 Sierra Entertainment, Inc.
Sierra is a trademark of Sierra Entertainment
Sierra expressly disclaims any other warranties for the Software and the manual. This limited warranty is in place of all other warranties of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. The entire risk arising out of use or performance of Software remains with the user, Sierra shall not be liable for any special, incidental, punitive, indirect or consequential damages arising from the possession, use or malfunction of this Software. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental damages, so the above limitations may not apply to you.
Copyright ( c)2003 Sierra Entertainment, Inc.
( c)1998-2003 Sierra Entertainment, Inc.
Sierra is a trademark of Sierra Entertainment.
Sierra´s end user license agreement, limited warranty and return policy is set forth in the EULA.txt, found on the CD, and is also available during the install of the product.
Copyright ( ©2003 Sierra Entertainment, Inc.)
©1998-2003 Sierra Entertainment, Inc.
Sierra and the Sierra logo are trademarks of Sierra Entertainment
