One of our customer services advisors has reviewed your query and we are able to confirm the following:
I'm sorry that you have not received the order.
As the site advises, we do allow up to 40 days to report an item as lost.
Due to the time elapsed, we are unable to assist on this occassion.
Si j'ai bien compris je n'ai effectivement pas reçu ma commande et je peux aller me faire voir ? 