M'okay...
"Hi Anthony,
I don’t know what the problem is. Your game was shipped to you, first class air mail on 06 May, and I accept that it should have been with you by now.
However, we do have to make allowances for delays with the international postal system, so may I ask that you wait until this weekend, and if it hasn’t arrived by then, I can arrange for a replacement to be sent out early next week for you.
Would this be acceptable with you?
Many thanks and I apologise for any inconvenience caused with this delay."
