Bonjour
je dois rédiger un dialogue téléphonique qui met en scène la plainte d'un client.
Si vous trouvez des fautes ou des non-sens faites-vous plaisir!
Merci par avance.

-Good morning ,ice swatch london,can i help you?
-Good morning,yes can I speak with person in charge of the refunds?
-It's me!Could you explain me what seems to be the problem?
-The alarm doesn't work and the strap leaves a blue mark on my wrist when i take it off.
-Oh,can I have the "numéro de série" of the watch please?
-It's the 1-4-4-8-9-8.
-Could you repeat that please?
-1-4-4-8-9-8.I'm very dissatisfied with the product.If you don't replace the product,i'll complain to the "siege social"
-I understand your frustration.Have you worn the water in the shower perhaps sir?
-No and I only bought it two weeks ago.
it's still under guarantee but i must say for the amount of money I paid for it, I'm very disappointed.
-I'm sorry you've been inconvenienced.would you like a refund?
-No,i'd rather have the watch replaced please.
- i'll just take down your purchasing details and we'll get this changed for you in no time at all.Can you said me your name,adress,and the name of the model.
-My name is Carol bradlowski ,16 street of liberty and the name of the model is aventador.
-Could you spell me your name?
-C-a-r-o-l , b-r-a-d-l-o-w-s-k-i
-Thank you.Me and the company are terribly sorry about this problem.You can come take your new watch tomorrow.
-Thank you for your help.Have a nice day, goodbye.
-You're welcome Mr bradlowski, goodbye.

Je ne suis pas excellent en Anglais mais ça m'a l'air bien.

Attention toutefois à la troisième réplique en partant de la fin.
"Me and the company are terribly..." ne se dit pas.
On dit "The company and I are terribly..."

Ok merci

"Good morning,yes can I speak with person in charge of the refunds? "

Au lieu de person, j'aurai mis someone

Numéro de série: Serial number ? ou The ID ?

Petit problème ici non ? "Have you worn the water in the shower perhaps sir? "

Voilà voilà

je voulais dire "watch" c'est la fatigue
Merci pour serial number je savais pas quoi mettre !
Personne n'a une petite idée pour siège social?
Merci Fourmie !

-It's me!Could you explain me what seems to be the problem?
Non : what the problem seems to be*
et "I am!" au lieu de "It's me!"

-It's the 1-4-4-8-9-8.
pas de "the"

Comme signalé par Foumie, il y a un problème (plusieurs, même), là :
Have you worn the water in the shower perhaps sir?
Suggestion
perhaps you've worn (ou "you wore") it/the watch while taking a shower?

-No and I only bought it two weeks ago.
No, I haven't (ou didn't, selon le temps/mode que t'as utilisé plus haut), and I [..]

"but i must say for the amount of money I paid for it, I'm very disappointed. "
I must say that, considering* the amount [blablabla] disappointed.

Can you said me your name,adress,and the name of the model.
Can you tell* me
(ou "could you please tell me [...])

address* (deux d)

Siège social : head office

Head office ?

MrAmsterdam à tout dit je crois..

may i speak au début

I need to take down your purchasing details

C'est mieux qu'utiliser will parce que tu le fais sur le moment

I need to take down your purchasing details for sending your new watch in no time

Au début can est aussi valable :/

oui mais on dit may par politesse

Oui bien sûr

Mais on peut supposer que le client étant énervé, le contexte nous permet de laisser can ( si on veux, enfin je veux dire ça reste justifiable ( oui je chipote et alors ) )

J'aurais,personnellement, rendu le dialogue plus agressif