Un petit dialogue avec le support chat EA, désolé pour mon anglais parfois approximatif il est 11h du mat j'ai passé une nuit blanche...

Grosso modo mon problème c'est que j'ai 11 points en div1, le maintien est à 12, il me reste 1 matche à jouer. je lance le match, je tombe contre un gars avec une équipe bronze à 40 de collectif, on joue 5 minutes (dans le jeu pas en vrai) même pas le temps de caler une frappe, il se déconnecte (ou leurs serveurs déconnent), le match s'arrête, on m'annonce que je suis relégué...

"Pawan: Thanks for contacting EA Help! My name is Pawan how may I help you?
you: Hi
you: I bought fifa 13 for PC
you: i played ultimate team for a few seasons
you: i got to div1, won the title
you: then i got to the point
you: where i had 11 points
you: 1 match left
you: and i had to get to 12 points to maintain myself in the 1st league
you: all this in ultimate team
you: I launched a match
you: played about 5 min in fifa game
you: in fifa time*
you: then i got disconnected
you: i was still connected to ea servers and other internet services
you: so i don't know if it comes from you or if my opponnent disconnected seeing i had a too powerful team for him to handle
you: i should have had 1 point*
you: or the match shouldn't have been counted
you: instead i lost division 1, your services accounted this as a lost even if i didn't lost connection
Pawan: I completely understand that unable to connect and play the FIFA game is very annoying.
you: i lost tokens and a little bit of faith in EA games
you: :p
you: no
you: I AM able to play fifa games
you: do you understand me?
you: BUT
you: your game is buggy
you: your server disconnected me or whatever
Pawan: I understand that still after winning the game, the stats have not been updated correctly.
you: no i didn't win the game
you: i played it for about 30 secs
you: then it got disconnected
you: like if my opponent leaved the game
you: BUT it shouldn't have been counted as a defeat... i haven't had my chance, no goals were scored, i don't remember if even one of us had the chance to take a shot
Pawan: Okay, are you able to play other games normally ?
you: yes
Pawan: Okay, I understand that your stats have not been updated correctly.
you: yes
Pawan: It is never our intention to disappoint you.
Pawan: Thank you for bringing this to our attention.
Pawan: We’ve been receiving similar contacts and it has been identified as a temporary issue.
you: no problem
Pawan: It indeed is disheartening to think that your hard earned efforts might go in vain, but please don’t worry this issue is our priority at the moment and our experts are working to fix this at the earliest.
you: thank you
you: can you get me back to division 1
Pawan: Please understand that we really want all our customer to enjoy the game. Your concern is related to in-correct stats update on your profile. Please accept sincere apology from us.
you: yes but
you: can YOU solve my problem?
you: get my account to division 1
you: i'm not waiting for a robot to send me pre-registered answers
you: i'm waiting for somebody of the assistance center to assist me
Pawan: I apologize that I do not have access to stats and profile database.
Pawan: So, I am unable to make update on your stats and profile.
you: so what is your purpose?
you: look i prefer ending chatting if your only purpose is to take 5 minutes to read and 10 to answer me that you cannot do anything apart typing and hearing costumers complains
Pawan: Our purpose is to provide information to customer.
you: google.com is here to provide information
you: you're here to help us solve problems of games that costed us
Pawan: I have provided the best that I have. Please contact Phone Support for more details.
you: ok goodbye sir
you: and i'm sorry for you
you: i hope you'll get a better job"