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Darrah: Thank you for contacting Origin Help. My name is Darrah. How may I assist you today?
you: hello
you: first sorry for my bad english but i m belgian
you: I've got BF3 on my Origin account, i can play the campaing when origin is offline but when origin is online, i'm redirected to Battlelog and i've got this message "Buy BF3 to login"
Darrah: Ok, one moment please while I pull up your account.
you: ok
Darrah: Try again for me and if it gives you a message, please relay that to me as well.
you: ok i m testing
Darrah: Ok, thank you
you: that doesn't work impossible to log in in battlelog
Darrah: WHat does it tell you? Can you copy and paste the message?
you: buy bf3
Darrah: that is all and exactly what it says?
you: http://battlelog.battlefield.com/bf3/gate/?reason=notallowed
you: Battlelog Buy BF3 to get access to Battlelog. Check the FAQ Origin™ Account E-mail Password Forgot password? Buy Battlefield 3 to get access “Playing with friends has never been this easy” - Fredrik Loving, Battlelog Producer Login to see your personal profile, join a platoon, talk about the game you just played, or just check-in to see whether or not your friends are out-performing you on the battlefield. Plan which unlock is next in your sights, analyze your enemies’ play style and showcase your own accomplishments. All free, all for the Battlefield 3 community.
Darrah: Alright, one moment please
you: sure
Darrah: Is your account maybe under a different email address?
you: no i ve got only one address
Darrah: You need to use your Origin account information to login
Darrah: Oh, I see.
Darrah: Did you purchase a digital or physical copy of the game?
you: i ve got an original physical bf3 limited edition
Darrah: Right. Is it a disk or digital download?
you: it s a disk
Darrah: Did it actually install off of the disks? Did it prompt you for the second disk?
Darrah: Hello?
you: the game have been corectly installed. i played the game yesterday in online but now when i m launching the game i cant log in in battlelog
Darrah: Ok well, we don't have a known fix for your issue yet so I'm just checking a few avenues out. You have a free digital copy available via Origin, but sometimes when you buy the disk version, it automatically downloads the digital version. If if did not do this, I would suggest trying to install the digital version instead.
you: when i first installed the game, there have been an Origin's download that automatically was made.
you: so, now i don't uderstand why the game works the first day and then, suddenly, it doesn't work anymore...
Darrah: Ok, that was probably the required patch. When you installed the game, did it prompt you to insert the second disk?
you: i installed the 2 disks + update and it works after the first install....
you: lot of people have the same problem, one of my friend actually, he installed the 2 disks correctly & now it doesn't work anymore
Darrah: Ok, well, the only suggestion I can make regretfully, is uninstall the game and download the digital version via Origin
you: lot of those people found a forum and on this forum they find the chat too
you: and the person whom they talk with gave them a new key to play...
you: ok but how can i find the digital version without paying?
Darrah: you should have a free version entitled on your Origin account.
Darrah: Under "my games"
you: let me see
you: no free version here just the beta and my bf3 limited edition
Darrah: There is a digital version of the same game entitled to your account when you register BF3
you: where???
Darrah: On the Origin webpage, login
you: i launch origin
Darrah: "my games" there should be a "download now" option
you: i m log in
you: i see only 2 box one for beta and an other for bf3 limited edition
Darrah: Right, clock on the one for BF3 Limited
Darrah: click
you: i made what you said
you: when i click on bf3 limited i'm automatycally rediriged on the next link http://battlelog.battlefield.com/bf3/gate/?reason=notallowed
Darrah: Are you on the Origin download manager?
you: yes
you: beta origin
Darrah: Click on the gear in the Origin client, not the browser and it will be under "my games"
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