J'ai aussi eu ça mais j'avais réussi la première foi à me connecter mais comme après j'avais aussi ce message d'erreur j'ai envoyé un message à EAsport, le voici:
Customer 09/29/2009 12:57 PM
Hi EAsport Support,
I'm sorry to disturb you but I have still a probleme with my online franchise. The first time that was Ok I had choose à Franchise an a Team.
But now when I want come back to "My Franchise", I alwais have got a "error" message : Unable to connect to the Online Franchise Server. Please try again later and 3-4 sec later my screen freez and I musst turn off my Playstation...
Maybe it's normal but the message was here all the day...
If you can help me that will be great.
Some informations about my account:
EA Loggin Email: juls35@hotmail.fr
Linked Microsoft Gamertag: Julsleouf
Thank you very much
Julien (a Madden fan)
Voici ce qu'il m'a répondu:
Response (Ian) 09/29/2009 01:08 PM
Hi,
Thank you for contacting EA Technical Support.
I apologize for any inconvenience. If you are having trouble connecting online or staying connected while playing the game on your Sony PLAYSTATION 3, please perform the troubleshooting tips listed below:
1.Turn off your modem and leave it un powered for two minutes before restarting it. (This process will restart your Internet connection.)
2.Open the appropriate ports for the PLAYSTATION Network :-
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=11509
3. To test your connection, try creating a new PLAYSTATION Network Account.
- Press the PS button the controller to enter the PLAYSTATION 3 XBM (XrossMediaBar).
- Select the Users tab.
- Select Create a New User Account and press the X button.
- Enter a name for the account and login to the new user account.
- Select the Friends tab.
- Select Sign up for PLAYSTATION Network and press the X button.
(Note: When creating the new PLAYSTATION Network account, please use a different, valid, accessible e-mail address.)
I hope that this will resolve the situation. If you have any other questions, then by all means feel free to let us know. You can also refer to our extensive Self Help Knowledgebase at http://support.ea.com for common technical questions.
Thank you,
Ian
EA Online Support
Après ça m'a parru assez complexe et je me suis dit que les servers étaient en réparations alors j'ai redémaré ma Play et ça a à nouveau marché un peu plus tard dans l'après-midi...
En espérant t'avoir aidé...
(désolé pour la longueur du message
