Hello Valentin,
Thank you for writing back to Electronic Arts.
This is to inform you that here at customer support we mainly deal with billing and technical support issues. To be honest with you, as we are contacting you from the customer support where we mainly deal with game related technical issues, we do not have the detailed information regarding the game play or in-game situation. Hence, I am unable to provide you the exact solution of your issue. I humbly ask for your understanding regarding this matter and I apologize for any inconvenience caused to you.
However, the best people to speak to would be the developers and the only way to do that would be to post your issue or enquiry on the forums. By posting your issue on the forums, you may also get assistance or suggestions or information from the fellow gamers who have expertise regarding the issue.
Official forums for "Need For Speed World" can be located at the below given link: -
http://forum.ea.com/eaforforum/categories/show/187.page
If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://help.ea.com.
Thank you for your patience and co-operation.
Regards,
Anup
Electronic Arts – World Wide Customer Experience