Voilà Nax, j'espère que ça marchera.
"Hi,
On November 11th, 2011, I got banned for fraud. One week ago, I contacted you for solutions but you didn't answer me back.
I know the reason of my ban and I wish to resolve this. The fraud was not desired, you can believe me, and this problem annoys me very much. I know that I got banned because of an opposition on the purchase of SpeedBoost. So I want to resolve this problem by paying you back what have been "stolen". This action was not desired in any case and I never wanted to be paid back after a SpeedBoost purchase. I like my account very much so I want to resolve this situation by giving you the $20 that were taken to get back my account that I like so much. I wanted to buy some exclusive cars for tuning and meetings, but now it is impossible since I got banned.
Today I'm asking you this favor. We need to find an agreement or an alternative to this. My account is very old, I play Need For Speed World since its release on July 27th, 2010. I also bought a Starter Pack and a big amount of SpeedBoost. I would like very much to continue playing the game. Also my account is attached to my Need For Speed Hot Pursuit game key, so now I can't play that game anymore.
Answer me back as soon as possible. We must resolve this problem.
Sincerly,"