Hello,
Thank you for writing to Electronic Arts customer support.
I apologize for any inconvenience. I understand you are having trouble with your account..
I have checked your account '------@----.fr' and found that your account has been banned due to fraudulent activity. Unfortunately there is nothing can be done to your banned account. All action taken are final and there are no further appeal to it, therefore we will not be able to make any changes and the action would stand as it is. I apologize for any disappointment or inconvenience this may cause to you.
If there is anything else we can help you with please let us know.
Regards,
Rohit Kumar
Electronic Arts – World Wide Customer Experience
En résumé, Activité frauduleuse = banni sans pouvoir arranger le coup. Et ce pour les deux comptes.
Aurevoir.