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Hello Alexis,
Your case was escalated to me today. I sincerely apologize for the extended period of time it has taken to respond to your case.We are working to create a better support experience by responding in a timelier manner. I thank you for your patience and understanding throughout this process.
After reviewing your case notes I see that you did not received some of the car in the game, please let me clarify that we have no option available to entitled these cars directly from here and if you have purchased these cars with any of promotion then please reply back to this email with specifying your issue in details so that I can help you further in this matter.
Looking forward to your reply.
Regards,
Kapil
Electronic Arts – World Wide Customer Experience.