Bonjour,
j'ai récemment formaté mon ordinateur. J'ai voulu réinstallé Diablo 3. Après l'avoir installé, j'ai entré mon adresse mail et mon mot de passe pour me connecté. Un message a affiché m'indiquant qu'il y avait eu des changements depuis ma dernière connection (quelque chose du genre). Je contacte le support de Battle.net. Il m'ont répondu avec ce message(je leur ai écris en anglais):
The status of your Customer Support ticket has changed to “Answered.”
You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/347056
86>
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
For your convenience, we will provide you with the answer to the secret question pending proper account verification. Please send a Support Ticket via the customer service website (<https://us.battle.net/sup/support/en/ticket/submit>)
and include the following information:
*Subject: Secret Question Retrieval
* Battle.net Email Address:
* World of Warcraft Account Name: (only required if there are multiple World of Warcraft licenses within the same Battle.net account)
* First and Last Name:
* Authentication Key associated to the World of Warcraft Starter Edition, Lich King, Cataclysm, or StarCraft II account (key provided must have been added to the account more than 30 days ago):
- AT LEAST 2 OF THE FOLLOWING***
Registered Address as it appears on the account:
- Street Address:
- City:
- State/Province:
- Zip Code/Postal Code:
Authenticator Serial Number (if applicable):
CURRENT Method of Payment (if the account is inactive, please provide the LAST payment method used on the account)
- Game Card Number:
- Credit Card (ONLY provide the FIRST FOUR and LAST FOUR digits, and the EXPIRATION DATE): **DO NOT SEND THE COMPLETE CREDIT CARD NUMBER**
- PayPal Billing Agreement ID:
- PhoneBill Billing Telephone Number:
**PayPal or PhoneBill will only be accepted if it is the CURRENT subscription method**
If you are unable to provide the information above, please reply to this ticket indicating such, and we will send you an alternate set of instructions.
Should our records differ from the above information, we may require further verification to process your request.
If you have additional questions or concerns, please reply to this ticket. If you would rather speak with a representative directly, please contact Account and Technical Services. Our contact information can be found at <http://blizzard.com/support/article/cs>.
Je suis perdu. Je ne sais pas quoi faire. Un peu d'aide SVP. Merci!
