Bonsoir tout le monde, ce matin j'ai acheté sur l'appstore un programme pour pouvoir me faire mes photos d'identité.

Ce matin, le logiciel marchait parfaitement. Quand je l'ai quitté, j'ai vagué sur itunes pendant quelques minutes, puis j'ai voulu retourner dessus, hélàs, ça ne marche pas...

Le logiciel refuse de s'ouvrir, je suis sous macbook blanc unibody acheté en janvier. Et j'ai ce message d'erreur :

Process: PortraiMatic [2349]
Path:
/Applications/PortraiMatic.app/Contents/MacOS/Port
raiMatic
Identifier: com.ceroce.PortraiMatic
Version: 2.0.3 (2.0.3)
App Item ID: 416557923
App External ID: 4003124
Code Type: X86-64 (Native)
Parent Process: launchd [100]

Date/Time: 2011-09-15 20:01:53.335 +0200
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 143780 sec
Crashes Since Last Report: 29
Per-App Interval Since Last Report: 2070 sec
Per-App Crashes Since Last Report: 28
Anonymous UUID: E22CBCD1-239E-4E46-99B5-89A228751E83

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

• • Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid dimensions'
  • Call stack at first throw:

(
0 CoreFoundation 0x00007fff846fe7b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff80bf1f03 objc_exception_throw + 45
2 CoreFoundation 0x00007fff846fe5d7 +[NSException raise:format:arguments:] + 103
3 Foundation 0x00007fff871c09fe -[NSAssertionHandler
handleFailureInMethod:object:file:lineNumber:descr
iption:] + 198
4 PortraiMatic 0x000000010000aa39 0x0 + 4295010873
5 PortraiMatic 0x0000000100009617 0x0 + 4295005719
6 PortraiMatic 0x00000001000093a7 0x0 + 4295005095
7 PortraiMatic 0x00000001000021fc 0x0 + 4294975996
8 PortraiMatic 0x0000000100004fc9 0x0 + 4294987721
9 PortraiMatic 0x000000010000523b 0x0 + 4294988347
10 PortraiMatic 0x0000000100006069 0x0 + 4294991977
11 AppKit 0x00007fff883f122e -[NSCustomObject nibInstantiate] + 416
12 AppKit 0x00007fff883f101b -[NSIBObjectData instantiateObject:] + 259
13 AppKit 0x00007fff883f0406 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 336
14 AppKit 0x00007fff883eea91 loadNib + 226
15 AppKit 0x00007fff883edfa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 248
16 AppKit 0x00007fff883eddd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
17 AppKit 0x00007fff883eb35b NSApplicationMain + 279
18 PortraiMatic 0x0000000100001564 0x0 + 4294972772
)

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff85ea50b6 __kill + 10
1 libSystem.B.dylib 0x00007fff85f459f6 abort + 83
2 libstdc++.6.dylib 0x00007fff809035d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff80bf5b39 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff80901ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff80901b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff80901bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff80bf1fa2 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff846fe5d7 +[NSException raise:format:arguments:] + 103
9 com.apple.Foundation 0x00007fff871c09fe -[NSAssertionHandler
handleFailureInMethod:object:file:lineNumber:descr
iption:] + 198
10 com.ceroce.PortraiMatic 0x000000010000aa39 0x100000000 + 43577
11 com.ceroce.PortraiMatic 0x0000000100009617 0x100000000 + 38423
12 com.ceroce.PortraiMatic 0x00000001000093a7 0x100000000 + 37799
13 com.ceroce.PortraiMatic 0x00000001000021fc 0x100000000 + 8700
14 com.ceroce.PortraiMatic 0x0000000100004fc9 0x100000000 + 20425
15 com.ceroce.PortraiMatic 0x000000010000523b 0x100000000 + 21051
16 com.ceroce.PortraiMatic 0x0000000100006069 0x100000000 + 24681
17 com.apple.AppKit 0x00007fff883f122e -[NSCustomObject nibInstantiate] + 416
18 com.apple.AppKit 0x00007fff883f101b -[NSIBObjectData instantiateObject:] + 259
19 com.apple.AppKit 0x00007fff883f0406 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 336
20 com.apple.AppKit 0x00007fff883eea91 loadNib + 226
21 com.apple.AppKit 0x00007fff883edfa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 248
22 com.apple.AppKit 0x00007fff883eddd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
23 com.apple.AppKit 0x00007fff883eb35b NSApplicationMain + 279
24 com.ceroce.PortraiMatic 0x0000000100001564 0x100000000 + 5476

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff85e6fc0a kevent + 10
1 libSystem.B.dylib 0x00007fff85e71add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff85e717b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff85e712de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff85e70c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff85e70aa5 start_wqthread + 13

Thread 2:
0 libSystem.B.dylib 0x00007fff85e70a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff85e70e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff85e70aa5 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7094f2f8 rcx: 0x00007fff5fbff198 rdx: 0x0000000000000000
rdi: 0x000000000000092d rsi: 0x0000000000000006 rbp: 0x00007fff5fbff1b0 rsp: 0x00007fff5fbff198
r8: 0x00007fff70952a60 r9: 0x0000000000000063 r10: 0x00007fff85ea10fa r11: 0x0000000000000206
r12: 0x00007fff84783b09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000100512b80
rip: 0x00007fff85ea50b6 rfl: 0x0000000000000206 cr2: 0x00007fff700aefd0

Binary Images:
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raiMatic
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mework/Versions/A/Frameworks/HIServices.framework/
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mework/Versions/A/Frameworks/CoreText.framework/Ve
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Versions/A/Frameworks/CFNetwork.framework/Versions
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/System/Library/Frameworks/Accelerate.framework/Ve
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bBLAS.dylib
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/System/Library/Frameworks/Accelerate.framework/Ve
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bLAPACK.dylib
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mework/Versions/A/Frameworks/ColorSync.framework/V
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Versions/A/Frameworks/SearchKit.framework/Versions
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/System/Library/Frameworks/Accelerate.framework/Ve
rsions/A/Frameworks/vecLib.framework/Versions/A/li
bvDSP.dylib
0x7fff8764e000 - 0x7fff8764eff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584>
/System/Library/Frameworks/vecLib.framework/Versio
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/System/Library/Frameworks/Carbon.framework/Versio
ns/A/Frameworks/Help.framework/Versions/A/Help
0x7fff87694000 - 0x7fff876d5fef com.apple.CoreMedia 0.484.52 (484.52) <3F868AF8-1089-10C3-DCEB-565690FD9742>
/System/Library/PrivateFrameworks/CoreMedia.framew
ork/Versions/A/CoreMedia
0x7fff876d6000 - 0x7fff876daff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff876db000 - 0x7fff876fefff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F>
/System/Library/Frameworks/OpenCL.framework/Versio
ns/A/OpenCL
0x7fff87cd8000 - 0x7fff87d24fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff87d25000 - 0x7fff87d85fe7 com.apple.framework.IOKit 2.0 (???) <4F071EF0-8260-01E9-C641-830E582FA416>
/System/Library/Frameworks/IOKit.framework/Version
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0x7fff87dc8000 - 0x7fff87e39ff7 com.apple.AppleVAFramework 4.10.26 (4.10.26) <28C1B366-DF2B-111B-1863-0713B105D930>
/System/Library/PrivateFrameworks/AppleVA.framewor
k/Versions/A/AppleVA
0x7fff87e3a000 - 0x7fff87e55ff7 com.apple.openscripting 1.3.1 (???) <9D50701D-54AC-405B-CC65-026FCB28258B>
/System/Library/Frameworks/Carbon.framework/Versio
ns/A/Frameworks/OpenScripting.framework/Versions/A
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/System/Library/Frameworks/ApplicationServices.fra
mework/Versions/A/Frameworks/SpeechSynthesis.frame
work/Versions/A/SpeechSynthesis
0x7fff87f78000 - 0x7fff87f79ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <53299948-2554-0F8F-7501-04B34E49F6CF>
/System/Library/Frameworks/AudioUnit.framework/Ver
sions/A/AudioUnit
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/System/Library/Frameworks/AppKit.framework/Versio
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0x7fff88e07000 - 0x7fff88e07ff7 com.apple.Carbon 150 (152) <B72D29DB-3787-26D1-E842-7AF12F179A83>
/System/Library/Frameworks/Carbon.framework/Versio
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0x7fff88e08000 - 0x7fff8930eff7 com.apple.VideoToolbox 0.484.52 (484.52) <FA1B8197-8F5F-73CB-A9A1-49E0FB49CF51>
/System/Library/PrivateFrameworks/VideoToolbox.fra
mework/Versions/A/VideoToolbox
0x7fff89358000 - 0x7fff8936efef libbsm.0.dylib ??? (???) <0321D32C-9FE1-3919-E03E-2530A0C1191B> /usr/lib/libbsm.0.dylib
0x7fff8936f000 - 0x7fff89372ff7 libCoreVMClient.dylib ??? (???) <E03D7C81-A3DA-D44A-A88A-DDBB98AF910B>
/System/Library/Frameworks/OpenGL.framework/Versio
ns/A/Libraries/libCoreVMClient.dylib
0x7fff89373000 - 0x7fff893f2fe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0>
/System/Library/Frameworks/CoreAudio.framework/Ver
sions/A/CoreAudio
0x7fff89417000 - 0x7fff89419fff libRadiance.dylib ??? (???) <A9DB4D5D-4072-971B-DEF6-DDE645F415EA>
/System/Library/Frameworks/ApplicationServices.fra
mework/Versions/A/Frameworks/ImageIO.framework/Ver
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Versions/A/Frameworks/LaunchServices.framework/Ver
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/System/Library/Frameworks/OpenGL.framework/Versio
ns/A/Libraries/libGLU.dylib
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/System/Library/Frameworks/OpenGL.framework/Versio
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ework/Versions/A/Frameworks/CommerceCore.framework
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mework/Versions/A/Frameworks/ImageIO.framework/Ver
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0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

Model: MacBook7,1, BootROM MB71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232,89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000 / 5
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x06300000 / 2

HELP ! ! ! !

Merci beaucoup

ta essayé de le désinstaller et de le réinstaller?

Oui, 3 fois. Mais ça ne change rien...

Vire les préférences?

Comment je dois faire ?

Bonjour,

Nous sommes la société qui édite le logiciel PortraiMatic.
Pour ce genre de problèmes, il faut NOUS contacter, nous sommes les plus à-mêmes de résoudre votre problème.

http://fr.ceroce.com/feedback/