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" Notice from Zone Labs Internet Security
This page is to notify you that ZoneAlarm has detected a problem with your installation, and therefore has restricted Internet access from your machine for your protection. Don’t panic! The step-by-step instructions listed here will help you to determine the problem, and explain how to resolve the issue.
Please print this page out first. If you cannot print, please click here to get a word version of this page and save it.
Why did this happen?
This happened because your ZoneAlarm ( Plus/Pro) security engine was unexpectedly shut down. This may be due to an error on your computer, or it may be due to a hacker threat such as a Trojan that has maliciously shut down your security engine. Don´t panic! ZoneAlarm ( Plus/Pro) has sealed off your computer from would-be hackers by locking down your computer from outside Internet attacks. The step-by-step instructions listed here will allow you to restore your Internet access. You should verify that your system is clean of any viruses or Trojans before restoring Internet Access. Check with your antivirus support site for help and special tools to remove viruses.
How long will it take to restore my access?
This will take less than 5 minutes.
Instructions to restore Internet access:
Restart ZoneAlarm ( Plus/Pro) from the Windows Start menu. ( Go to Start, select Programs, then Zone Labs and then ZoneAlarm ( Plus/Pro).
If step one does not work, please reboot your computer. ( To do this, locate the Windows Start menu in the system tray, select Shutdown, select Restart from the drop-down menu and then click OK.)
Your Internet access should be restored. ( If not, click here.) In case you have a Trojan or other vulnerability on your machine, we suggest leaving ZoneAlarm ( Plus/Pro) running and also scanning your computer with an antivirus program that has the latest virus definitions. ( If you do not have antivirus, you may use a free online scanner such as http://housecall.antivirus.com.
You should now have Internet access. ( If you do not, click here)
Advanced Instructions
You have been taken to this area if you have tried previous steps to restore Internet access and have been unsuccessful. Thank you for your patience. Please proceed the following way:
Please contact Zone Labs Technical Support via fax at 415/343-0057. We will get back to you a quickly as possible, and in the order your fax was received. "
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