Salut,
J'ai eu récemment un problème avec mon disque dur seagate barracuda 500go. Une erreure S.M.A.R.T qui donc résume qu'il va me lâcher. Je fais toute les démarche qu'il y a sur leurs site. Je fais un formatage bas niveau bien entendu aussi. Il on reçu mon DD comme prévue mais il mon envoyer ceci !!
This document details the RMA as received. If there are any differences from the Order Acknowledgment, please amend your records accordingly.
If your Return Acknowledgment Line 5 shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.
For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.
Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.
If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate [not applicable to AMER (US, Canada and Brazil)]
Ce que je ne comprend pas ces que avant que j'envoie mon DD. Il étais garanti jusqu'en juin 2013. Mon disque dur viens a peine de fêter ces 1 ans.
Je suis dégouter par ce que apparament il ne sont pas décider a le remplacer. Il y a t-il une solution ou autre ? par ce que demain moi j'appel et il irons ce foutre leurs taxe douane dans l'anus.
